Last reviewed: 20 July 2026
PawReset currently ships within Australia. Delivery times and charges are shown at checkout where available.
How orders are fulfilled
PawReset works with specialist production and fulfilment partners and also makes selected products in our Toowoomba studio. Items in one order may be prepared at different locations.
This means:
- an order may arrive in more than one parcel;
- each parcel may have its own tracking number;
- production and dispatch times can differ between products; and
- a fulfilment partner’s name or dispatch address may appear on a shipping label.
We will send tracking details as they become available.
Personalised and made-to-order products
Personalised products require production time before dispatch. Any estimate on the product page begins after we receive usable customer material and, where required, the customer approves the proof.
Address accuracy
Customers must check their shipping address before placing an order. Contact us as soon as possible if an address is wrong. We cannot guarantee an address can be changed once production or fulfilment has started. Additional supplier or carrier charges caused by an incorrect address may be passed on where permitted by law.
Delays
Carrier delays, severe weather and remote-area delivery may affect estimates. If an order appears lost or materially delayed, contact PawReset so we can investigate with the relevant carrier or fulfilment partner.
Contact
Support email: support@pawreset.com.au
Business location: Toowoomba, Queensland, Australia